Field Diagnostic Technician in Jacksonville, FL at Tremco Incorporated

Date Posted: 6/14/2021

Job Snapshot

Job Description

Diagnostic Technician - Thermographer

Duties/Responsibilities, Core knowledge:

  • Perform/assist with diagnostic roof inspections including Infrared, Nuclear, visual, & other inspections services along with related information gathering and verification tasks.                                                                                
  • Work with the WTI Division Managers to coordinate staffing and scheduling of all WTI Field Reps in the respective regions to ensure proper utilization of manpower on specific jobs for highest profitability. Collaborate with other Field Supervisors as necessary.
  • Oversee the Quality Control (QC) process of all diagnostic jobs including the proper documentation to ensure that all work was completed properly and that the customer is fully satisfied.
  • Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all diagnostic related matters.
  • Serve as the main contact for the office personnel if there are any problems concerning a diagnostic issue.
  • Project a professional appearance and demeanor at all times while completing services for a customer.
  • In conjunction with the Manager of Diagnostic Services, assist in the training of other field personnel on diagnostic tools, techniques, processes, etc.
  • Proper completion of all services and related paperwork.
  • Participate in all safety trainings and complete any required documentation.
  • Perform any other duty and/or project as required or assigned by the Manager of Diagnostic Services or the VP of General Services

Skills, Qualifications, Experience:

  • High school diploma or GED
  • Prior roofing inspection and diagnostic experience
  • Prior roofing experience including patch and repair skills
  • Knowledge of Project Management, planning and scheduling skills
  • Knowledge and experience monitoring and maintaining Quality Control
  • Functional computer skills
  • Prior safety training and complete minimum of 10-hour OSHA certification
  • Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management
  • Ability to work independently
  • Excellent customer service skills and ability to build relationships

Physical Requirements:

  • Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft.) and carry basic hand tools, equipment and/or material up to approx. 100lbs. over long distances
  • Capable of walking along roof top edges (no fear of heights, good balance, etc.)
  • Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.)

Additional Information:

  • Ability to travel out of town, may include overnight travel
  • Must have transportation and a valid driver’s license
  • Ability to work weekends and/or holidays if needed
  • Ability to read, write and speak English